Client Account Manager
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DPOrganizer is a legal SaaS company that helps legal, privacy and compliance teams manage their processing of personal data, improve internal collaboration and simplify communication. With customers spanning more than 20 countries, we are growing rapidly and are looking for new talent to join the Customer Success Teams in Sweden and the UK.
Who are you?
We are seeking a highly motivated and experienced Client Account Manager to join our dynamic team. In this role, you will be responsible for building and maintaining strong, long-term relationships with our clients, ensuring their success in utilizing our Privacy SaaS solutions. As a DPOrganizer Client Account Manager, you will be the primary commercial point of contact for our clients, serving as their advocate within DPOrganizer
Role & Responsibilities:
Client Relationship Management:
- Develop and nurture strong client relationships, serving as the primary point of contact for commercial matters.
- Understand the unique needs and goals of each client and tailor our existing and newly released Privacy solutions to meet those requirements.
- Proactively engage with clients to ensure their satisfaction and address any concerns or issues promptly.
Account Growth and Expansion
- Identify opportunities for upselling or cross-selling additional services or features to existing clients.
- Collaborate with the sales, marketing and Customer Success teams to identify potential expansion opportunities within the client's organization.
Data Privacy Expertise:
- Stay updated on the latest data privacy regulations, best practices, and industry trends to effectively advise and assist clients in maintaining compliance.
Issue Resolution:
- Act as a mediator between clients and internal teams, ensuring that client issues are resolved promptly and effectively.
Client Feedback and Product Improvement:
- Gather feedback from clients regarding their experience with our Privacy SaaS solutions.
- Provide valuable insights to our product development teams for continuous improvement.
What to expect: - The role is full-time
- Hybrid remote working environment, with offices available for use in central Stockholm and London
- The possibility to join a successful startup in an early phase and have a real impact
- Work together with a talented, passionate team with high ambitions
- A clear and structured career development path
- Clear responsibilities and KPIs
- Engaged leaders that will help and support you in your personal development
- After works and team events
- Possibility to grow and take bigger responsibilities fast
Qualifications:
- Proven experience as an Account Manager, Client Success Manager, or similar role in the Privacy, Compliance or SaaS industry.
- Good understanding of data privacy regulations and compliance, such as GDPR, CCPA, and others.
- Exceptional communication, interpersonal, and negotiation skills.
- Ability to analyze client needs and provide tailored solutions.
- Strong problem-solving and conflict resolution abilities.
- Technical aptitude and the ability to quickly learn and understand SaaS products.
- Self-motivated, with the ability to work independently and as part of a team.
- A strong commitment to client satisfaction and success.
Are you our new talent and do you want to be part of this fantastic journey with the next generation privacy tool?
We look forward to your application!
- Teams
- Sales
- Role
- Ekonomi/Redovisning
- Locations
- London, Stockholm
- Remote status
- Hybrid Remote
Why DPOrganizer?
-
Fast-Growing Market
Our product is a timely fit for the changes that are happening in the world. We offer opportunities for growth and getting to make an impact from day one. -
International Team & Global Market
Our HQ is in the heart of Stockholm, but you'll have colleagues in many different countries and serve customers around the world. -
Personal & Professional Growth
We believe in trust, transparency and having fun. We offer opportunities for personal and professional growth.
Workplace & Culture
DPOrganizer offers a truly international environment. Our headquarters are in Stockholm, Sweden, but our customers can be found in many countries around the world, and you'll have colleagues around the world.
We take our work (but not ourselves, too) seriously. We are all very proud of the product we're building, helping businesses around the world succeed in an increasingly data-driven world. At the same time, we're creating a company and culture that promotes professional and personal growth. At DPOrganizer, we believe in trust, transparency, flexibility and having fun!
About DPOrganizer
DPOrganizer provides intuitive privacy management software, supporting companies to map, visualize, report and manage processing of personal data. In May 2018, GDPR came into play, which changed the way businesses have to handle personal data. DPOrganizer helps businesses and organisations around the world embrace this change.
Client Account Manager
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