facebook tracking

Customer Success Manager

We believe that privacy matters and that it is one of the core concerns of our modern world. New data protection laws are set out to protect the rights of individuals and put into effect stricter rules on organisations for how they should handle personal data.

Who we are
DPOrganizer is a SaaS company that develops a tool that helps privacy teams manage their processing of personal data, improve internal collaboration and simplify communication. With customers in 20 countries and offices in Stockholm and London we are growing rapidly and we are now looking for new Swedish and English speaking talents to join the Customer Success Team in Stockholm.

Our Customer Success Team are the ones that are trusted with giving our customers a life time value. By growing strong relationships and always exceeding the customer's expectations, we help them to achieve their goals. Today we are looking for additional talents to join this fantastic and service minded team.

Who are you?
As a Customer Success Manager you need to have the ability to earn the customers’ trust and to be service minded regardless of the challenges they might face. As an expert of the DPOrganizer tool, you will be the main point of contact for the customer and their guide to how the tool can be used to meet their goals.

Role & Responsibilities

  • Onboard new accounts, making sure that they are ready and set up to succeed. 
  • Maintaining great contact with existing customers via periodic meetings and touch points. 
  • Serve as the liaison between our customers, product team, sales, marketing, etc, in order to communicate their needs and pain points. 
  • Coach your accounts with strategies, advice, and best practices.
  • Identify and act on both upsell opportunities and known risk behaviours.

What to expect

  • The role is full-time and based in central Stockholm.
  • The possibility to join a successful startup in an early phase and have a real impact
  • Work together with a very talented, passionate team with high ambitions
  • Clear responsibilities and KPIs
  • Engaged leaders that will help and support you in your personal development
  • After works and team events
  • Possibility to grow and take bigger responsibilities fast

 Qualifications

  • Full professional proficiency in Swedish and English (mandatory)
  • Experience in customer success
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Ability to increase customer satisfaction
  • Experience in using CRM & Support tools, Salesforce experience is beneficial


Are you our new talent and do you want to be part of this fantastic journey with the Next Generation Privacy Tool?

We look forward to your application!

 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Grev Turegatan 3
114 46 Stockholm Directions hello@dporganizer.com +46 8 121 480 25

Why DPOrganizer?

  • Fast-Growing Market

    Our product is a timely fit for the changes that are happening in the world. We offer opportunities for growth and getting to make an impact from day one.

  • International Team & Global Market

    Our HQ is in the heart of Stockholm, but you'll have colleagues in many different countries and serve customers around the world.

  • Personal & Professional Growth

    We believe in trust, transparency and having fun. We offer opportunities for personal and professional growth.

Workplace & Culture

DPOrganizer offers a truly international environment. Our headquarters are in Stockholm, Sweden, but our customers can be found in many countries around the world, and you'll have colleagues around the world.

We take our work (but not ourselves, too) seriously. We are all very proud of the product we're building, helping businesses around the world succeed in an increasingly data-driven world. At the same time, we're creating a company and culture that promotes professional and personal growth. At DPOrganizer, we believe in trust, transparency, flexibility and having fun!

Already working at DPOrganizer?

Let’s recruit together and find your next colleague.

email
@dporganizer.com
  • Alex Pirozhkov
  • Andreas Yannelos
  • Captain Compliance
  • Egil Bergenlind
  • Felix Johannes
  • Jens Ryden
  • Johannes Sjöberg
  • Maggie Kheir-Buchmann
  • Marcus Bergman
  • Sebastian Norling
Teamtailor

Applicant tracking system by Teamtailor